taka Terms and Conditions

These terms and conditions ("Terms") apply to the taka platform and all services, games, betting features and promotional offers operated under it. In these Terms, "taka", "we", "our" refer to the authority operating the platform; "user", "you", "your" refer to any person registered on or using the platform.

"Services" refers collectively to the taka website, mobile application and the slots, live casino, sports betting and other gaming activities available through them. By accessing the platform or registering an account, a user is considered to have fully read, understood and accepted these Terms.

For a detailed introduction to our services, please read our About Us page, where taka's goals and scope of services are discussed.

taka reserves the right to verify age-related information provided at registration. Failure to submit required identification or documents during verification may result in the account being suspended or closed.

2.1 Registration Requirements

To open an account on taka, a user must meet the following conditions:

• The user must be at least 21 years of age.
• Only one account may be opened per person.
• All information provided during account registration must be accurate and correct.
• An active mobile number and email address are required for registration.
• The user is solely responsible for keeping their account login details confidential.

2.2 Prohibited Use

Operating an account on behalf of another person or using another person's information, maintaining multiple accounts, and any fraudulent activity are strictly prohibited. If such activity is detected, the relevant account and balance may be forfeited.

Each user is personally responsible for all activity on their account. Passwords or OTPs should not be shared with any third party. If unauthorised access to an account is suspected, the taka support team must be notified immediately.

3.1 Updating Information

It is the user's responsibility to update their account profile in a timely manner if their mobile number, email or payment details change. taka will not be liable for any complications arising from outdated or incorrect information.

3.2 Closing an Account

A user may request to close their account at any time. The opportunity to withdraw any remaining balance will be provided before the account is closed, however a wait may be required until any ongoing bets or bonus wagering requirements are fulfilled.

All financial transactions on the taka platform are conducted in Bangladeshi taka (৳). The accepted payment methods for deposits and withdrawals are: bKash, Nagad and Rocket.

4.1 Deposit Conditions

• The minimum deposit amount is ৳100 (for each method).
• The mobile number provided at the time of deposit must be registered in the user's own name.
• Deposits made through a third party are not accepted.

4.2 Withdrawal Conditions

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• If account verification is not complete, there may be a delay in processing withdrawals. Large withdrawals may be held until the required documents are submitted.

taka provides various promotional offers, including a welcome bonus. Each bonus offer has its own terms, which must be read before use.

5.1 Welcome Bonus

New users receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example, depositing ৳1,000 adds a bonus of ৳1,200, bringing the total balance to ৳2,200. The wagering requirement for this bonus is 20 times the bonus amount — meaning ৳24,000 in bets must be placed for a ৳1,200 bonus.

Another example: depositing ৳25,200 gives the maximum bonus of ৳15,000, bringing the total balance to ৳40,200, and ৳3,00,000 in bets must be placed to fulfil the wagering requirement.

5.2 General Rules for Using Bonuses

• Bonus funds cannot be withdrawn directly as cash.
• Winnings related to a bonus cannot be withdrawn before the specified wagering requirement is met.
• A new bonus cannot be claimed while another bonus is active.
• taka reserves the right to change the terms of promotional offers; notice will be given on the platform before any changes take effect.
• In cases of bonus abuse or fraudulent claims, the bonus may be cancelled.

taka's VIP program has three tiers: Bronze, Silver and Gold. Users can advance to higher tiers based on their active play.

6.1 Cashback Rates

• Bronze tier: up to 0.3% cashback on weekly net losses.
• Silver tier: up to 0.5% cashback on weekly net losses.
• Gold tier: up to 0.8% cashback on weekly net losses.

For example, if a Silver member's net loss in a given week is ৳20,000, they will receive ৳20,000 × 0.5% = ৳100 cashback, which is the maximum for that tier.

6.2 Cashback Conditions

Weekly cashback is calculated based on net losses from Monday to Sunday. The specific payment timeline for cashback is communicated on the platform. Cashback is also subject to promotional terms and wagering may apply before a direct withdrawal.

Slots, live casino, sports betting and other games are available on the taka platform. Each game has its own rules, which are displayed in the interface.

7.1 Bet Validity

If a bet is not completed due to a technical error, disconnection or any other reason, that bet will be considered void and the staked amount will be returned to the balance. Results received from the game provider's system (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe, etc.) will be considered final.

7.2 Sports Betting

Betting on cricket (including BPL, IPL and T20 World Cup), football and other sports is available in taka's sports section. If an event is cancelled or suspended, bet outcomes will be determined according to standard rules.

7.3 Technical Errors

If an incorrect result appears in any game due to a software bug, network issue or other technical reason, taka reserves the right to recover the correct result. taka reserves the right to reclaim any funds or bonuses paid out on the basis of an erroneous result.

taka treats the protection of users' personal data as a top priority. How information collected on the platform is used and stored is described in detail in our Privacy Policy. By using the service, the user also consents to the terms of that policy.

taka uses SSL encryption technology to keep financial and personal data secure during transmission. User data is not sold to any third party.

taka believes that gaming is entertainment, not an obligation. To that end, we give users the ability to set their own spending limits, use self-exclusion, and review their activity. For more details, please read our Responsible Gaming page.

If you experience any difficulty controlling your gaming, please contact the taka support team. If evidence of a breach of the 21+ age requirement is found, taka will take appropriate action.

taka's customer support team provides service seven days a week, 24 hours a day. Support is available in Bengali and English via live chat and email.

10.1 How to Submit a Complaint

If you have a complaint about any matter, please raise it first through live chat. If it is not resolved via live chat, send the details in writing by email. Our team will respond within a reasonable timeframe.

For answers to common questions, visit our Frequently Asked Questions (FAQ) page, where common questions about deposits, withdrawals, bonuses and accounts are answered.

taka's platform services are provided on an "as is" basis. taka is not liable for losses arising from technical errors, issues with third-party game providers, or the user's own actions.

taka will not bear any liability for compensation if services are temporarily unavailable due to unforeseen circumstances, natural disasters, government directives or other causes beyond our control.

taka reserves the right to change, add to or remove any part of these Terms at any time. In the case of significant changes, users will be notified at login or by email.

Continued use of the service after updated terms are published will be considered acceptance of the new terms by the user. If a user does not agree to the new terms, they may request to close their account.

If any part of these Terms is found to be invalid or unenforceable, the remaining terms will continue to be fully effective.