taka's Privacy Policy

1 Introduction and Applicability

This privacy policy has been prepared on behalf of the organisation that operates the taka platform. When you use taka's website, mobile application, or any other digital service, this policy automatically applies to you.

By creating an account on our platform or beginning to use our services, you are considered to have accepted all the terms of this policy. This policy must be read together with our Terms and Conditions, as both documents together form the complete legal basis of our relationship with you.

taka provides services only to individuals who are 21 years of age or older. Ensuring the protection of your personal information is part of our responsibility, and we take it with the utmost seriousness.

2 What types of data we collect

We collect various types of information to operate the taka platform. This information may be collected directly from you or automatically through technical means.

2.1 Information You Provide Directly

The information you provide during account registration and management includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID card or passport details for identity verification
• bKash, Nagad, or Rocket account details (for transaction processing only)
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, the following information is recorded automatically:

• IP address and device identifier (Device ID)
• Browser type, version, and operating system
• Time of access to the platform and session duration
• A log of which pages you have visited
• Gaming history and transaction records
• Behavioural data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, information may be verified through trusted third parties for the purpose of identity verification or fraud prevention. This process is fully secure and is done in the interest of protecting your information.

3 Purpose of Data Use

taka uses the information collected from you only for specific and legitimate purposes. We never use your information unnecessarily.

Your information is used for the following reasons:

1. Account management: Completing registration, keeping the login process secure, and ensuring the overall security of the account.
2. Transaction processing: Correctly processing deposit and withdrawal requests and maintaining transaction records.
3. Identity verification: Preventing fraud and confirming customer identity in accordance with applicable laws.
4. Customer support: Helping to resolve your complaints or queries.
5. Platform improvement: Analysing user experience to improve service quality.
6. Responsible gaming: Monitoring gaming patterns and providing assistance when needed. Our responsible gaming guidelines give full details of this process.
7. Marketing communications: Sending relevant offers and updates in accordance with your consent.
8. Technical maintenance: Maintaining the security and stability of the system.

4 Data Sharing Policy

taka does not sell your personal information to third parties or disclose it for commercial purposes. However, information may be shared on a limited basis in certain specific circumstances:

4.1 Service Provider Partners

Necessary information is shared with selected organisations for payment processing, identity verification, and technical support. These organisations work under our instructions and cannot use your information for their own purposes.

4.2 Legal Obligations

Information may be disclosed to fulfil legal obligations in response to a court order or a lawful request from a competent authority. In such cases, only the minimum necessary information is provided.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may also be transferred. We will provide advance notice in such circumstances.

4.4 What We Never Do

• We do not sell your personal profile to advertising companies
• We do not share information for third-party marketing without your consent
• We do not use your financial information beyond payment processing

5 Cookies and Tracking Technologies

Cookies and similar technologies are used to keep taka's website running smoothly. Cookies are small data files stored in your browser that help us remember your preferences.

5.1 Types of Cookies We Use

• Essential cookies: Necessary for maintaining login sessions and ensuring security.
• Functional cookies: For remembering language preferences and display settings.
• Analytics cookies: To understand which parts of the platform are used most.
• Performance cookies: To identify site speed and technical issues.

5.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly. The method for controlling cookies varies by browser, but the option is generally found in the "Settings" or "Privacy" section.

6 Data Security Measures

taka uses industry-standard security technologies to protect your information. Our security framework consists of the following layers:

• SSL encryption: All data transmission between your browser and our servers is encrypted using SSL/TLS technology.
• Database encryption: Stored sensitive information is kept in encrypted form.
• Access controls: Only authorised staff can access specific information on a need-to-know basis.
• Regular security reviews: Regular audits are conducted to identify system vulnerabilities.
• Firewall and security monitoring: Active monitoring to prevent unauthorised access.

While we are committed to ensuring the highest level of security, no method of transmitting information over the internet can guarantee 100% security. You also bear the responsibility of keeping your password confidential and maintaining the security of your account.

7 Your Rights and Choices

Every user registered on the taka platform has certain basic rights over their own information. You may exercise these rights at any time:

7.1 Right to Know

If you wish to know what information we hold about you, contact us directly. We will respond to your request as quickly as possible after receiving it.

7.2 Right to Correction

You have the right to correct any inaccurate information in your account. You can make changes yourself in the account settings, or submit a correction request through customer support.

7.3 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. This preference can be changed in the account settings or through our support team.

7.4 Right to Close Account

If you no longer wish to remain active on the taka platform, you can request to close your account. However, some information may be retained for a specific period due to legal obligations, dispute resolution, or security reasons.

If you have any questions about exercising these rights, you can find answers in our FAQ section or contact the support team directly.

8 Data Retention Period

taka retains your information only for as long as it is needed to fulfil the purpose. The general guidelines are as follows:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for a specific period to meet applicable legal requirements.
• Customer support communications: Retained for the relevant period if there is a possibility of dispute resolution.
• Inactive account data: Deleted within a reasonable time if there is no legal obligation or security need.

Once the deletion process is complete, we ensure that the data cannot be recovered.

9 Policy on Information of Minors

taka strictly prohibits anyone under the age of 21. Age is verified at the time of registration on our platform, and we do not intentionally collect information from minors.

If we become aware for any reason that someone under the age of 21 has created an account, we will immediately close that account and delete the collected information.

If parents or guardians suspect that their child has registered on this platform, please contact our support team immediately.

10 Policy Changes and Updates

This privacy policy may be updated from time to time as our services expand or as legal changes require. If any changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notice will be posted on the platform or you will be informed by email.
• Continuing to use the platform after the new policy takes effect will be considered acceptance of the updated policy.

To view previous versions, please make a request to our support team. We are always committed to keeping you informed of the latest information transparently.

To learn more about our platform's various rules and terms, you can visit the About Us page.

11 Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please contact us through any of the following methods:

Our team is always ready to assist you with any privacy-related matters. We generally respond within a reasonable time after receiving a request.